Practice Test

Q1) Selling + customer satisfaction = ______ Show Answer

Q2) Network marketing is a mode of ___________ by the manufacturer. Show Answer

Q3) Which of the following American company fall under the network marketing umbrella? Show Answer

Q4) Under Network marketing the product reaches the customer from the _________ Show Answer

Q5) Advantage of network marketing is/are :
(i) Distribution network grows continuously.
(ii) Distributors often become the largest customers and hence take over the control of the company.
(iii) Network companies can maintain higher margins on their products.
(iv) Difficult for the manufacture to exercise effective control over his sales team.
Select the correct answer from the options given below : Show Answer

Q6) The disadvantage of network marketing is/are: ___________ Show Answer

Q7) Sales forecast is much more easy in network marketing ____________ Show Answer

Q8) A __________ means the special right given by a manufacturer or a parent organization to another individual or firm to sell to the former's product or service in a specified given area(s). Show Answer

Q9) Where a firm allows another firm in a foreign market to use its technical know-how and trade mark, it is known as _______ Show Answer

Q10) Providing permission to use technical know-how by parent organization to another individual is known as ______________ Show Answer

Q11) The salient feature(s) of franchising is / are as follows:_______ Show Answer

Q12) The franchisee pays to the franchiser a sum of money called ______ for using the business know-how and trade mark. Show Answer

Q13) The right to use the business know-how and trade mark of the franchiser is for a______ period of time. Show Answer

Q14) The franchiser can expand his distribution system in the least possible time. Show Answer

Q15) By expanding network Franchising enables the franchiser to increase his -
(i) Goodwill
(ii) Reputation
Select the correct answer from the options given below. Show Answer

Q16) BPO stands for _________ Show Answer

Q17) KPO stands for _________ Show Answer

Q18) LPO stands for _________ Show Answer

Q19) _________ account for the bulk of call center activities with 24 x 7 handling of inbound customer queries and grievances and out-bound activities customer surveys, payment follow up, and telemarketing. Show Answer

Q20) BPO that is contracted outside a company's country is called __________ Show Answer

Q21) BPO that is contracted to a company's neighbouring or nearby country is called near ______ Show Answer

Q22) The need for outsourcing arised because _______ Show Answer

Q23) The need for outsourcing arises because _______ Show Answer

Q24) Advantages of BPO is / are ________ Show Answer

Q25) Advantages of BPO is / are ________ Show Answer

Q26) ________ refers to all forms of business transactions which are carried out through electronic processing and transmission of data including text, sound and visual images. Show Answer

Q27) By Electronic Commerce, we mean :__________ Show Answer

Q28) E-commerce includes buying and selling of _________ Show Answer

Q29) B2B, B2C, C2B are the types of ________________ Show Answer

Q30) B2C commerce ___________ Show Answer

Q31) Benefit(s) of e-commerce is / are ________ Show Answer

Q32) Benefit(s) of e-commerce is / are _____________ Show Answer

Q33) Benefit(s) of e-commerce is / are _____________ Show Answer

Q34) Disadvantages of e-commerce ___________ Show Answer

Q35) Disadvantages of E-commerce in India are :
(i) Internet access is not universally available
(ii) Credit card payment security is not yet guaranteed
(iii) Transactions are de-personalized and human contact is missing
(iv) Cyber Laws are not in place.
Select the correct answer from the options given below : Show Answer

Q36) M-Commerce means ______________ Show Answer

Q37) Which of the following refers to the buying and selling of goods and services through wireless handheld devices such as mobile phone and Personal digital assistants (PDAs) ? Show Answer

Q38) M-Commerce deals with conducting the transactions with the help of _________ Show Answer

Q39) Franchising is _____________
Show Answer

Q40) Which of the following statement is not correct in relation to 'Franchise'?
Show Answer

Q41) Which of the following can be treated as disadvantage of Franchising?
Show Answer

Q42) Franchising is _____________
Show Answer

Q43) Which of the following means the special right given by a manufacturer or a parent organization to another individual or firm to sell to the former’s product or service in specified given area(s)- Show Answer

Q44) The salient feature(s) of franchising is/are :_______ Show Answer

Q45) Intellectual Property rights does not include ___________ Show Answer

Q46) BPO was Originally by __________ Show Answer

Q47) _______________ is the hottest spot of IT - outsourcing. Show Answer

Q48) EDI means ___________ . Show Answer

Q49) Idea of extracting business Intelligence from competitor's web pages is known as ___________ . Show Answer

Q50) Under network marketing , lower overhead costs incur due to Show Answer

Q51) Under network marketing , there is some risk involved in becoming ? Show Answer

Q52) In network marketing, who become the largest customer and takes over the control of the ompany . Show Answer

Q53) The word " Franchise " is derived from : Show Answer

Q54) Who does not allow the principle to exert real control over distributor or agent Show Answer

Q55) PDA stands for Show Answer

Q56) Which of the following is not a feature of franchising ? Show Answer

Q57) ITES stands for Show Answer

Q58) EFT stands for Show Answer